Meta AR/VR Job | Project Manager, Metaverse Integrity Operations
Job（岗位）: Project Manager, Metaverse Integrity Operations
Type（岗位类型）: Operations | Program Management
Citys（岗位城市）: Remote, US | Sunnyvale, CA | Austin, TX | Burlingame, CA
Date（发布日期）: 2022-8-9
Summary（岗位介绍）
Community Product Operations’ focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Product Operations is for you.
We are looking for a Project Manager to join our Metaverse Integrity Operations team to manage operations for emerging products within the Metaverse. We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We count on people who are passionate about protecting users, and are excited to build systems to support billions of people. We value people who think strategically, while still caring for micro-level cases affecting people around the globe. We’re looking for an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills.
Qualifications（岗位要求）
Experience leading large-scale programs or operations in software, supply chain, trust & safety, or other related domains
Experience working in, and communicating with, and leading global cross-functional project teams
5+ years experience working in an Operations, Analytics, Product, Engineering, Consulting, Technical Program Management or equivalent role
4+ years experience initiating and driving projects to completion with minimal guidance
Description（岗位职责）
Drive the Metaverse integrity operations strategy with Product, Engineering, Operations and Policy teams
Establish creative and sustainable processes to manage day-to-day integrity operations and drive efficiency/effectiveness to ensure essential KPIs/service goals are met
Analyze complex integrity flows and provide recommendations for process, policy, and product improvements
Track and analyze key operational metrics to deeply understand the Metaverse integrity ecosystem and determine where to focus optimization efforts
Work with cross-functional partners to improve the community support experience across our products
Partner with Product, Policy, Legal, Marketing and other cross functional teams to develop scalable solutions to support the Metaverse user community
Lead and collaborate on projects that aim to improve our community’s support experience
Additional Requirements（额外要求）
Presentation and communication skills
MBA or graduate degree in an analytical or operational field
2+ years of Strategy or Tech Consulting experience
2+ years of experience working in online abuse prevention, content enforcement, or similar field
Comfortable analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement
Entrepreneurial mindset and demonstrated experience achieving stretch goals in an innovative and fast-paced environment
Problem-solving, critical thinking, and analytical experience
