Meta AR/VR Job | Internal Service Operations Program Manager | Oculus

Job(岗位): Internal Service Operations Program Manager | Oculus

Type(岗位类型): Program Management

Citys(岗位城市): Remote, US | Sunnyvale, CA

Date(发布日期): 2022-5-31

Summary(岗位介绍)

Working with a highly skilled team in a fast-paced environment to drive impact for customers through highly visible projects.

Qualifications(岗位要求)

BA/BS degree

5+ years of experience in roles involving customer support, customer experience, operations, product launches, data analysis or technical systems

3+ years experience managing projects or process improvement initiatives

Description(岗位职责)

Provide scheduling tool support (resource leveling, reporting).

Schedule, measure and report on progress of project teams.

Monitor and report the status of key milestones/deliverables.

Follow established Change Management processes.

Ensure agreement, alignment and sign-off of initiatives and key deliverables.

Maintain project documentation repositories.

Facilitate workshops, product demonstrations and software trials.

Coordinate, conduct and participate in the QA/UAT process of new features/integrations.

Conduct Security, Privacy and Risk reviews as needed.

Additional Requirements(额外要求)

Experience working within an Agile methodology

Experience with program management using strategic, analytic and creative evaluation with a focus on problem solving customer experience pain points upstream

Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication

Experience working in a global cross-functional environment across multiple time zones with competing deadlines

Self-starter, intellectually curious and creative individual with experience operating in ambiguous development environments

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