Meta AR/VR Job | Internal Service Operations Program Manager | Oculus
Type（岗位类型）: Program Management
Citys（岗位城市）: Remote, US | Sunnyvale, CA
Working with a highly skilled team in a fast-paced environment to drive impact for customers through highly visible projects.
5+ years of experience in roles involving customer support, customer experience, operations, product launches, data analysis or technical systems
3+ years experience managing projects or process improvement initiatives
Provide scheduling tool support (resource leveling, reporting).
Schedule, measure and report on progress of project teams.
Monitor and report the status of key milestones/deliverables.
Follow established Change Management processes.
Ensure agreement, alignment and sign-off of initiatives and key deliverables.
Maintain project documentation repositories.
Facilitate workshops, product demonstrations and software trials.
Coordinate, conduct and participate in the QA/UAT process of new features/integrations.
Conduct Security, Privacy and Risk reviews as needed.
Experience working within an Agile methodology
Experience with program management using strategic, analytic and creative evaluation with a focus on problem solving customer experience pain points upstream
Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication
Experience working in a global cross-functional environment across multiple time zones with competing deadlines
Self-starter, intellectually curious and creative individual with experience operating in ambiguous development environments