Meta AR/VR Job | RL Merchandising Program Manager | Oculus

Job(岗位): RL Merchandising Program Manager | Oculus

Type(岗位类型): Sales

Citys(岗位城市): Burlingame, CA

Date(发布日期): 2022-3-3


Meta is looking for a Reality Labs (RL) Merchandising Program Manager. This person will be responsible for developing, communicating and implementing Physical Fixture merchandising programs for RL products (i.e. Portal) in a variety of third party retailers and channels in North America and beyond. This role plays an instrumental part in contributing to the RL vision for our global customers to find, learn and experience RL products through physical retail. This person needs to have a keen sensibility when it comes to working through everything related to merchandising, including a balancing act between the Meta brand, third party retail needs and overarching timelines. They are responsible for translating Meta strategic product and sales initiatives into compelling physical retail programs that reflect the brand while creating an exceptional customer experience. It is critical to have experience working with retail partners across a variety of channels such as CE (Best Buy), Mass (Walmart, Target etc.) and club as well as international retail experience. It is also critical to have a background in how physical displays and display technology come together to enable high compliance installations and seamless customer interactions.

The primary role of the Merchandising Program Manager is to ensure that all merchandising components including fixtures, demo units, graphics and display technologies are designed and engineered to be produced on brand, on budget, and on time to meet our channel marketing needs. The role is design and production oriented and is focused on enabling the production and continual refresh for a large volume of fixtures and graphics across North America for the Portal category. This role is expected to partner with Meta creative as well as external agencies to design, engineer and prototype displays for RL products based on channel & retailer needs. The VM Program Manager must be comfortable in a fast-paced environment working collaboratively across channel marketing, sales, creative, brand marketing, product marketing and external vendors. A robust understanding of how fixtures & printed elements are designed, engineered, manufactured, shipped and installed is extremely critical to be successful in this role.


Proven experience understanding the market, recognizing product potential and leading assortment planning from a merchandising perspective

Experience sharing program/project updates across broad teams and organizations – transparency is key within the Meta culture and the experience to communicate, clear + concise cross functionally at all levels

Proven capable developing processes, or when processes are in place, streamlining and making them more efficient and scalable

Extremely high level of accuracy and attention to detail with experience tracking and articulating the intricacies of complex display programs

Experience managing relationships with cross-functional stakeholders and external vendors

Highly effective at managing conflict. Experience addressing issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with Meta values

Communication and interpersonal skills, approachable and flexible

Experience with navigating various organizational environments where culture and structure varies


Partner closely with Channel Marketing, Product Marketing, Category and Creative to develop comprehensive display programs across a variety of retailer footprints – this includes building out a merchandising playbook that can be handed off and translated beyond North America to support other regions

Act as liaison between global fixture vendor partners, graphic companies, channel marketing managers, creative and marketing on any assets related issues that come up through the program

Manage RFQ/RFPs with external vendors or agencies by partnering with the RL procurement team

Be involved in research pertaining to merchandising that includes but not limited to shopper journey and display evaluations as well as the ability to leverage quantitative data to continue to refine display principles in the long term

Build highly detailed schedules for a variety of physical merchandising initiatives (ranging from product launch to simple temporary elements) and track them from inception to deployment with ability to inform cross functionally the whole way

Follow established brand style guidelines when working with display concepts, graphics and any physical merch assets

Review revisions and comments for multiple projects simultaneously

Review engineering, prototypes, digital and printed proofs for all programs with a keen eye for detail

Understand fixture production processes in order to properly prepare workback schedules and deliverables with the broader organization – also critical to understand the schedule requirements of various retailers

Understand variety of manufacturing processes for both physical fixtures and graphic executions

Process all invoices and work closely with the Global Display Program Manager to ensure all updates are on budget and tracked accordingly

Negotiate with suppliers on pricing (design, engineering, fixtures and shipping costs)

Manage internal and vendor partner conference calls weekly to track update progress ensuring all deadline dates are on track

Additional Requirements(额外要求)

BA/BS degree in Business, Graphic Design or a related field

Familiarity with North American & European retail partners and their guidelines/processes

Experience within a brand executing a direct-to-consumer physical retail strategy

History of developing and building retail displays within the consumer electronics categories

Experience in bringing projects from concept stage through design, development and execution

Experience in working with sales, product, brand, channel marketing, and legal

Experience maintaining budgets and fiscal responsibility

Knowledge of presentation decks for executives and partners

5+ years of professional experience (preferably on either the brand side of retail displays or the vendor side of retail displays)