Meta AR/VR Job | DTC Operations Analyst
Job（岗位）: DTC Operations Analyst
Type（岗位类型）: Artificial Intelligence | Business Development, Consumer Marketing, Marketing, Operations, Sales
Citys（岗位城市）: Remote, US | Burlingame, CA | New York, NY
Date（发布日期）: 2022-3-1
Summary（岗位介绍）
Meta Reality Labs (RL) is seeking a data-driven, detail-oriented analyst to deploy projects, processes, and programs that help us build capability to scale, improve operational efficiency, increase sales productivity, and drive growth for our direct-to-consumer (DTC) sales channels.
The ideal candidate should be passionate about Meta’s mission and the power of augmented/virtual reality in making a positive impact on the world, has experience in operations, highly analytic, an excellent problem solver, strong communication skills and experience managing cross-functional work streams, an eagerness to work in a rapidly evolving space, and thrives under pressure and ambiguity. This is a challenging position working in a fast-paced environment with the opportunity to utilize your experience as a meticulous and seasoned analyst to drive timely execution and be instrumental in achieving greater business outcomes.
Qualifications（岗位要求）
4+ years of experience in operations, program management, or equivalent work experience.
BS/BA in Business, Operations, or similar discipline.
Proficient in MS Office tools/Google Suite, advanced level in Excel/Google Sheets.
Experience operating independently and executing on both the strategic and operational level in a fast-moving, ambiguous environment.
Experience in building new processes and delivering process optimization/improvement initiatives across cross-functional teams.
Experience with identifying gaps and opportunities, developing solutions, and providing sound business insights and recommendations through influencing.
Experience in leading or working with multiple teams to achieve alignment and agreed outcomes.
Communication skills.
Description（岗位职责）
Oversee day-to-day business operations with key focuses on supporting sales and customer experience.
Deliver against the team’s KPIs.
Identify key issues that are barriers to sustainable growth and drive issue resolution with cross-functional partners.
Influence the design of business solutions (programs, processes, policies, tools) to ensure they are compliant, operationally viable, and experience-focused.
Lead or support new business initiatives and product launches across global cross-functional teams.
Analyze and derive insights from large data sets and build tactical excel-based reporting to support sales and operations.
Develop streamlined processes and mechanisms to improve operational efficiency and communication.
Manage relationships with cross-functional partners, such as Sales, Operations, Product Management, Support Operations, and Engineering.
Put together documents and presentations to be presented to cross-functional teams.
Lead and participate in meetings.
Additional Requirements（额外要求）
Experience in the direct-to-consumer sales space for consumer hardware.
Proven stakeholder management experience, including managing multiple partners simultaneously.
Experience in managing highly complex programs, with multiple stakeholder organizations, and significant scale.
