Meta AR/VR Job | Channel Operations Analyst
Job（岗位）: Channel Operations Analyst
Type（岗位类型）: Operations | Sales
Citys（岗位城市）: London, UK
Date（发布日期）: 2022-2-7
Summary（岗位介绍）
Meta is seeking a proactive and hands-on hardware focused Channel Operations Analyst to support our Distribution Partners responsible for reselling to both Retail and Enterprise customers. The successful candidate will have the opportunity to support an exciting array of consumer electronics products focused on VR and social presence. This position reports into the Customer Operations organization.
Qualifications（岗位要求）
Degree in Business or related field
5+ years of Channel Operations experience for a consumer electronics company
2+ years directly supporting Distribution partners, including commercial terms, SLA’s, order and inventory management
Analytical skills (Intermediate to Expert level in Excel)
Communication skills with the ability to present your message to a wide range of audiences e.g. engineering, technical operations, 3rd party vendors, etc.
Experience using Oracle ERP, Excel, Tableau
European mass market Retail experience required
Description（岗位职责）
Ensure timely and accurate purchase order entry into the system and resolve any order processing delays (i.e. approvals, data transmission errors, etc.)
Communicate order status, ETAs and tracking information to Partners and internal teams
Monitor Distribution Partners, tier 2 Retailers and internal DC inventory health.
Respond to sell-in , sell-out, and sell through to ensure optimal supply availability throughout the channel
Accountability for oversight of RMA processing by RMA coordinator and confirm validity of returned goods with 3rd party fulfillment partner
Work with 3rd party fulfillment provider to assist in resolving operational process or transactional issues as required
Actively manage regularly scheduled meetings with Sales, Partners, and other internal teams as required
Liaise with Finance on order approvals, customer deductions, stock rotations, returns, and delivery confirmations
Perform system and physical inventory reconciliation as required
Support Channel Operations related activities in support of other regions as needed or required
May lead or play a supporting role in Channel operations related projects as needed
Additional Requirements（额外要求）
Able to adapt to new internal tools and processes quickly
Effective organizational and time-management skills to fulfill daily, weekly, monthly deliverables
Enterprise experience highly desirable
