Apple AR/VR Job | Customer Insight Specialist
Job（岗位）: Customer Insight Specialist
Citys（岗位城市）: Seattle, Washington, United States
Date（发布日期）: 2024-12-4
Summary（岗位介绍）
Apple Information Security (AIS) develops services, systems, and tools that proactively mitigate security risks faced by Apple and our customers. Security is woven into the fabric of everything we do. We empower teams across the company, ensuring they innovate and create with security and privacy as a priority. AIS accomplishes this mission by leveraging data to drive security outcomes, pioneering security best practices and protocols, and enabling Apple and our partners to think about security holistically. As a result, we safeguard our business partners data and retain their trust. Part of this role is conceptualizing appropriate distribution and feedback loops.
The Customer Insight Specialist is responsible for understanding and engaging the customers of Apple Information Security’s tools and services. Their duties include soliciting customer feedback in different ways, and distilling it into actionable suggestions back to the business to improve service maturity. They will stand up a formal UAT program to ensure that we are building is what customers want and need. Part of this role is hands on work with customers, part is understanding the capability of tooling and what is possible to build. This person will be a champion for the customer in internal meetings coming from a researched and informed perspective. We are looking for someone who can build relationships and formalize feedback programs to ensure that customer feedback is surfaced and acted on. This position will create these new programs from the ground up, building both customer and engineering partnerships.
You'll collaborate closely with customers, technical and business leadership, and communities around Apple that use security tools and services. You’ll be a champion of the security tools catalog and take ownership of making it the best it can be. You will wholly own UAT and the documents/artifacts that distill findings and themes. This role requires intuitive, focused attention to customers, strong interpersonal skills, technology acumen, and solution-driven cross-functional communication.
The Customer insight specialist will seek to deeply understand customer approaches to development and relentlessly pursue more insight into how security can help developers meet security goals quickly and completely. This role is critical in ensuring security tools consistently meet the changing demands of the technology landscape.
Qualifications（岗位要求）
5+ years experience in a customer liaison or customer research role
Experience querying, consolidating, and analyzing data from a variety of data repositories
Experience distilling actions from research and driving the solution(s) forward with a cross functional set of stakeholders
Proven communication, presentation, and research skills
Experience owning a UAT function
Clear method of distilling customer stories into actionable feedback
Ability to build new programs and document along the way
Data-driven prioritization and decision making to inform strategic approach to elicit feedback
Excellent communication, presentation and research
Description（岗位职责）
As the Customer Insight Specialist you will:
* Work closely with security personnel and consumers of security services and users of tools to understand the customer experience and where it can improve.
* Collaborate with cross-functional teams to build the customer insight program.
* Design and implement metrics to prove the program’s impact to Apple’s security posture.
* Stay up-to-date with security service and tool catalog, industry best practices for UAT and customer feedback gathering, share this knowledge within the team, and drive continuous improvement and innovation.
Additional Requirements（额外要求）
Experience working on or directly with information security
CISSP or similar security certifications
