Apple AR/VR Job | Product Design Manager, AppleCare Digital
Job（岗位）: Product Design Manager, AppleCare Digital
Citys（岗位城市）: Austin, Texas, United States
Date（发布日期）: 2025-1-29
Summary（岗位介绍）
AppleCare Digital Product Design is seeking a Design Manager to lead a team of talented designers passionate about crafting intuitive and human-centered transactional experiences for our global customer base across Apple Support App, Support Web, and other digital channels.
Qualifications（岗位要求）
Bachelor’s degree in Design, User Experience, Human-Computer Interaction, or a related field (or equivalent professional experience).
5-7 years of experience in design, with at least 2 years in a leadership role leading or supervising designers and projects.
Proficiency in industry-standard design tools (e.g. Sketch, Adobe Creative Suite, Figma).
Experience working with design systems and ensuring alignment across experiences.
Solid understanding of UX/UI principles, accessibility standards, and user-centered design methodologies.
Demonstrated ability to lead, mentor, and inspire others.
Experience design leading projects in a fast-paced, cross-functional environment.
Strong communication and interpersonal skills for effectively collaborating with product owners, engineers, and stakeholders.
Proven track record of delivering high-quality design solutions under tight deadlines.
Ability to lead challenging priorities while maintaining attention to detail.
Strong decision-making and problem-solving abilities in ambiguous or evolving situations.
Experience navigating organizational change and encouraging team resilience.
Ability to adapt and thrive in a rapidly changing environment.
Description（岗位职责）
The Design Manager is a dynamic leader with a confirmed ability to drive cross-functional projects under tight deadlines while maintaining a focus on quality and collaboration. Outstanding leadership, composure under pressure, and adaptability are critical for success in this role.
This position requires a dedication to excellence, aligning designs with Apple’s high standards and ensuring they are functional, consistent, and in harmony with Apple’s Design Systems. A meticulous attention to detail—covering patterns, information architecture, interaction design, and subtle design nuances—is crucial to creating flawless, engaging, and user-focused experiences.
Additional Requirements（额外要求）
Experience in Digital Support and Post-Purchase customer journey experience design or working with globally distributed teams.
Familiarity with new technologies such as AI, AR/VR, or voice interfaces.
Advanced degree or certifications in design leadership, behavioral sciences, or related areas.
