空 挡 广 告 位 | 空 挡 广 告 位

Apple AR/VR Job | Change Management Lead, WW Sales BPR

Job(岗位): Change Management Lead, WW Sales BPR

Citys(岗位城市): Cupertino, California, United States

Date(发布日期): 2025-2-1

Summary(岗位介绍)

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.

As a Change Management Lead, you will assist global owners to drive adoption of new processes as part of a new enterprise technology solution based on Salesforce. These processes support Apple’s Business-to-Business (B2B) efforts. Working closely with regional change management teams, you will focus on the people side of change, including assessing the change impact and designing, developing, and delivering training and communications for new business processes impacting key internal and external partners (B2B focused Apple resellers and carriers). Based on the identified impacts, you will partner with worldwide and regional team members to identify the communication and training needs and support the execution of change management activities.

Qualifications(岗位要求)

8+ years of experience in project/program/change management and/or training content development and delivery on similar programs

Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation

Experience working on enterprise-scale, multi-country digital transformation projects

Experience working on multi-release projects following the Agile methodology

Bachelor’s degree or equivalent experience

Description(岗位职责)

In this role, you will:

Collaborate with business owners, process SME’s, and other stakeholders to review the current state against proposed future state processes and systems

Lead and document change impacts by conducting impact analyses and other change management assessments

Partner with regional SME’s to review global change impacts and assess regional differences

Collaborate with regional Change teams to develop recommendations for addressing change impacts

Support global and regional process harmonization activities

Review and update change management plans

Develop training materials that will used in instructor-led sessions or as part of self-paced offerings

Develop communication materials to ensure adoption of new ways of working and technology solutions for both internal and external stakeholders

Support and engage with senior leaders

Drive usage and adoption activities for new capabilities

Ability to project manage your work stream (e.g. weekly status reports, risks and dependency management, work stream planning)

Additional Requirements(额外要求)

Change management certification (such as PROSCI) or other designation is a plus

Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management is a plus

Passion for problem solving and overcoming business challenges in partnership with others

Excellent collaboration and relationship building skills

Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners

Experience collaborating on global projects with a geographically dispersed team in a highly-matrixed, fast-paced environment

Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities, and tasks

Experience developing communications and training materials

Resilience, tenacity, and attention to detail

您可能还喜欢...

招聘