Meta AR/VR Job | Infrastructure and Tools Manager

Job(岗位): Infrastructure and Tools Manager

Type(岗位类型): Content Strategy | Partnerships

Citys(岗位城市): Burlingame, CA | Remote, US

Date(发布日期): 2022-2-4


The Ecosystem Infrastructure team is looking for a new manager to focus on improving the tools and processes of the larger Developer Ecosystem team. As the Infrastructure and Tools Manager, you will be responsible for gathering the requirements of our partner teams – representing those requirements to our cross functional partner teams – and, where applicable, integrating our tools with theirs. You will also work to develop new processes, discover and standardize new tools, and drive efficiency improvements to handle the influx of new VR developers into the ecosystem.

The ideal candidate has an interest in video games, virtual reality, and improving the experience of our developers, with a strong focus on process-oriented thinking, and driving tools improvements. If you can’t let an inefficient process stand, if you enjoy working with cross functional partners to build long term solutions, if you want to make a difference to the experience of VR developers and those that support them, this is the role for you.


5+ years Games Industry QA, App Testing, or Operations experience

Experience documenting complex bugs, processes, and proposals for improvements

Process and efficiency driven experience


Create and maintain a central repository for existing processes

Create a framework for driving efficiencies in the processes of sub-teams, advising on opportunities in tooling and automation

Own the roll out of new tools across the organization, including training, change management, documentation, etc.

Work with the Ecosystem teams to scope and influence tool changes and drive priorities among cross-functional stakeholders

Engage with cross-functional teams to identify constraints, dependencies, risks, and to deliver software features

Prepare and present crisp and actionable project statuses to stakeholders and executives

Drive changes in our internal (app submission, app review, and proprietary CMS) and external (Salesforce, Zendesk, etc.) tools based on the above

Improve the overall efficiency of our current processes and practices so we can deal with ever increasing volumes of developers

Develop and measure metrics for performance and efficiency to validate tool and process changes

Additional Requirements(额外要求)

Zendesk experience

Salesforce CRM or Marketing Cloud experience

Experience working in Developer Support, Developer Relations, or equivalent

Scripting experience (Python, Hack, JavaScript, etc.)