Meta AR/VR Job | Manager, Facebook Reality Labs Research Operations
Job（岗位）: Manager, Facebook Reality Labs Research Operations
Type（岗位类型）: Program Management
Citys（岗位城市）: Menlo Park, CA | Seattle, WA | Burlingame, CA | Remote, US
Date（发布日期）: 2022-1-7
Summary（岗位介绍）
At Facebook, we are building the next generation of devices and experiences that make people feel closer together, which we call Facebook Reality Labs (FRL). The FRL organization includes Oculus and Portal products, as well as other hardware and wearable devices, AR and VR software, content and research and development labs.
As a Manager, Facebook Reality Labs Research Operations, you will implement operational systems, act as a connector, and problem solve operational hurdles to enable researchers to do their most impactful work. In this new role, you will define, establish, and maintain operational and team-wide programs as well as create and manage processes to support the growing team. The ideal candidate is entrepreneurial, enabling the team’s best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The Manager, Facebook Reality Labs Research Operations, is an expert in problem solving and multitasking, while building long-term relationships with the team and cross-functional partners. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.
This role requires both execution and strategic-focused program management experience and broad knowledge of research’s impact on product design and development. Communication skills, ability to manage complex logistics, and a highly organized approach are mandatory.
Qualifications（岗位要求）
BA/BS degree or higher
8+ years of experience in operations or project/program management
3+ years people management experience
3+ years of experience in technology OR user experience research
Proven track record of breaking down processes and identifying pain points to deliver business improvements
Experience communicating with a variety of audiences ranging from product team members to directors/VPs
Proven track record of collaborating with cross-functional groups to produce results
Experience developing and managing a budget
Experience of operational routines and the management of internal-facing project teams
Experience scaling operations in a business environment
Description（岗位职责）
Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships
Predict roadblocks and obstacles and establish meetings or integration points between teams
Prioritize competing needs with reasoning and solutions
Coordinate resources across multiple projects and teams
Contribute to overall Research Program Management team processes and tools, updating databases and initiating improvements where needed
Define FRL Research Operations Team vision, set, and communicate team goals and communicate strategy. Define measures of success for both the Ops Team as well as the UX Research Team
Engage, partner, and collaborate with UX Research team members and leadership to proactively identify opportunities to radically improve the effectiveness of our research process
Build and maintain a trusted, cooperative relationship with internal cross-functional partners (e.g., Legal, Privacy, Policy, Finance, Facilities, Security)
Serve as a dependable point-of-contact/link to the Global Facebook Research Ops team, leveraging new processes or best practices for FRL teams when needed and relevant
Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
Lead and develop a multi-disciplinary team with varying levels of experience
Additional Requirements（额外要求）
AR/VR experience
Familiarity with UX/usability research and methods for both hardware and software
Experience with research operations, participant recruiting teams, lab facility management
Experience leading a globally distributed team
Client or vendor management experience
Experience developing international research programs
